If you are unable to log in to your account, you can always reset your password.
Please follow the steps below, in order, to recover access to your account.
Confirm password needs reset
Using the Chrome browser, navigate to the main Onspire page used by your district. The default page for New Jersey users is https://njonspire.hibster.com/login.aspx.
Enter the username and password, provided by your school district, for your account.
The password will need reset if the following message displays after entering the credentials:
Now that you have confirmed your password needs reset, you can attempt to reset your password. Please follow the below steps in order.
Method 1 — Request a new password
After receiving the message that the username or password is incorrect, click the Close button.
Next, click the Forgot Password? link below the login area.
After clicking the link, a pop-up box will display.
Enter the username and email address associated with your account. The username and email address are almost always your district-issued email address.
Then click the Submit button.
If you entered your credentials incorrectly or your account was never created, you will receive an error message:
If you receive this message, please contact the System Administrator for your school district. For instructions on doing so, see Method 2 below.
If you entered your credentials correctly, an automated message will be sent to the email address entered in the Email Address field. An alert that your new password link has been emailed to you will also display.
The message should arrive a few seconds after clicking the Submit button, but could take up to a few minutes. The message will sometimes be sent to a Spam folder instead of the inbox, so be sure to check the spam folder as well.
The automated email message will contain an encrypted link that will allow you to set a new password. Once the new link has been sent to you, it will remain active for 10 minutes.
Clicking the link will take you to an encrypted page on Onspire where you can reset your own password. Type in the same password twice and click submit.
The criteria for Onspire passwords are:
- The password must be at least eight characters long
- The password must contain at least one capital letter
- The password must contain at least one number
If your new passwords match and you click the Save New Password button within 10 minutes after requesting the password reset, you can now login in using your new password. You will see a confirmation screen and a "Go to Onspire" link that will return you to the initial login screen. If more than 10 minutes have passed since you requested your password reset link, you may be prompted to return to the login screen and request another link.
Return to the initial login screen where you reset your password and enter your new password. You should now be able to sign in.
Update the password
After logging in, it is possible — and encouraged — to change the password.
Enter System Settings by clicking the Settings link available under the orange menu bars. This will appear in the upper right margin of the page beside the system logo.
Clear the dots in the Password and Password Confirmation fields.
Then enter a new password.
- The same password must be entered in both the Password and the Password Confirmation field
- The password must be at least eight characters long
- The password must contain at least one capital letter
- The password must contain at least one number
- To save the new password, click the Save & Close button.
Method 2 — Contact the System Administrator for your school district
If, for whatever reason, you are unable to reset your password, the next step is to contact the System Administrator within your school district.
The System Administrator can change the password by:
- Generating the automatic password-reset message which will be emailed to the user, as seen above
- Manually changing the password and then telling the user, usually over the phone or in person
It is up to the school district to decide how it would like to reset passwords for its users.
If you are unsure who your System Administrator is, please email EDS Support at support@hibreporting.com.
Method 3 — Contact HIBster Customer Support
If, for whatever reason, the school district System Administrator cannot reset the password, EDS Support should be contacted.
EDS Support will:
- Walk the user through resetting their password, as described in Method 1
- Show the school district System Admin how to reset the user's password, as described in Method 2
EDS Support is not able to create a new password for a user's account. That ability is given to either the user or the System Administrator for the school district.
If you are locked out, remember: It is always possible to reset the password for a user account. Following the steps above will provide for the quickest, most efficient way of resetting a password.